Our Story
OTC Benefit Solutions was built to help organizations manage healthcare fulfillment programs at scale. What started in the OTC benefit space evolved into broader fulfillment and logistics support for healthcare organizations nationwide.
At peak, our team supported programs serving more than 280,000 members and processing thousands of shipments per day. Today, we apply that experience to custom fulfillment programs built around each customer's specific operational needs.
As part of the Fieldtex family of brands, we operate out of an 86,000 sq.ft. facility in Rochester, NY. Our team of over 180 employees works across warehousing, fulfillment, customer service, and account management.
We pride ourselves on offering the robust infrastructure and scalable capacity of a large fulfillment provider, while maintaining the flexibility, responsiveness, and personalized support of a family-run business.
Our Mission & Core Values
Quality & Compliance
We maintain strict quality controls and operational workflows designed to support healthcare fulfillment requirements and data-sensitive shipping environments.
Partnership Approach
We believe fulfillment should feel like a partnership. We work hard to provide a higher level of responsive, proactive support than standard fulfillment providers.
Adaptability
Instead of forcing customers into rigid systems, we build our process around your program, adapting to your specific inventory and operational needs.
Get Started With a Custom Program
Fill out the form below and one of our program specialists will reach out to discuss your needs.